Basler A501k Manual do Utilizador descarregar pdf (Página 141)

Troubleshooting

Basler A500

k 6-7

PRELIMINARY

6.3 Before Calling Basler Technical Support

To help you as quickly and efficiently as possible when you have a problem with a Basler camera,

it is important that you collect several pieces of information before you contact technical support.

Copy the form that appears on this and the next page (or download it from the support section of

www.basler-vc.com), fill it out, and fax the pages to your local dealer or to your nearest Basler

support center. Or, you can write an e-mail listing the requested pieces of information and with the

requested files attached. Our technical support contact numbers are shown in the front section of

this manual.

1 The camera’s product ID:

2 The camera’s serial number:

3 The operating system:

4 Frame grabber that you use

with the camera:

5 CCT+ version that you use with

the camera:

6 Describe the problem in as

much detail as possible:

(If you need more space, use

an extra sheet of paper.)

7 If known, what’s the cause of

the problem?

8 When did the problem occur? After start. While running.

After a certain action (e.g., a change of parameters):

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Basler A501k Manual do Utilizador Página 141